Checking your site email sending and backups

Question

Accepted Answer

On occasions, there could be issues that affect your receiving emails from your site. We back up these emails for a short period for you in your site admin. If this is the case, if you suspect that your emails and contact form submissions aren't sending, you can use the process below to check.

If you continue to have issues, please get in touch with us immediately via our support email at team@nichestud.io.

Emails Sending and Backups

Your site could have one of two email-sending systems installed. Both allow you to view your email activity and resend emails.

The two plugins are PostSMTP and OffloadSES. We have recently transitioned to Offload SES, so if your site has been built/updated recently, it will use this plugin.

To find the right plugin, log in to your website admin and scroll to the bottom of the left menu.
If you see an item called Post SMTP, your site uses this.
If you go to Settings > Offload SES your site will be using Offload SES.
If neither of these are present, look under Tools > Email Log this is also PostSMTP but an older version, and we recommend getting an annual update performed on your site.

![](https://storage.crisp.chat/users/helpdesk/website/e8c6e6f62642e000/20392573-89e6-4dd2-bdb5-5f50cf_1qm2waw.

Frequently Read Articles

Browse All Categories

No categories configured.